Faq Help Center
Your go-to guide for all things GVG – find answers, resolve issues, and get the most out of your shopping experience!
Warranty Program
Our warranty covers any defects in material or workmanship under normal use during the warranty period. This includes items such as books, apparel, and accessories purchased from GVG. The warranty does not cover damages caused by misuse, accidents, or unauthorized alterations.
To file a warranty claim, please contact our customer service team at [email protected] with your order number, a description of the issue, and any relevant photos. Our team will review your claim and guide you through the process, including return instructions and replacement options.
We offer several shipping methods to meet your needs:
Express Shipping: Delivered within 1-2 business days.
Standard Shipping: Delivered within 5-7 business days.
Expedited Shipping: Delivered within 2-3 business days.
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return the item within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please note that personalized items cannot be returned.
Free shipping promotions apply only to the initial delivery. Returns shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part.
You can purchase a gift card directly from our website. Simply go to the ‘Gift Cards’ section, choose the amount you wish to purchase, and proceed to checkout. The gift card will be emailed to the recipient with your personalized message.
Coupon codes can be applied at checkout to receive discounts on eligible items. Each coupon code has specific terms and conditions, including expiration dates and usage limits. Only one coupon code can be used per transaction. Coupon codes cannot be applied to previous purchases or combined with other offers.
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Returns & Exchanges
Yes, you can return or exchange your order within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Personalized items, however, are not eligible for return or exchange.
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a return authorization and detailed instructions on how to send the item back to us. Once we receive and inspect the returned item, we will process your refund or exchange.
Yes, we periodically offer sales and promotions on our website. To stay updated on our latest sales, sign up for our newsletter and follow us on social media.
We are continually expanding our retail presence. Please reach out to the GVG Support Team with your country details at [email protected]. If GVG isn’t in a retailer in your country, you can always shop online and take advantage of our international shipping options.
Discounts applied to the original purchase cannot be reused for exchanges. However, if you received a defective or incorrect item, please contact our customer service team for assistance, and we will ensure you receive the correct product at no additional cost.
If you didn’t find the answer to your question, please contact our customer service team at [email protected]. We are here to help and will respond to your inquiry in a timely manner.
Yes, you can exchange an item for a different size or color within 30 days of delivery. Please ensure the item is unused, in its original packaging, and accompanied by a receipt or proof of purchase. Contact our GVG Support Team to initiate the exchange process at [email protected].
Personalized items, final sale items, and gift cards are non-returnable. Additionally, any items that show signs of use or damage that are not due to a manufacturing defect cannot be returned.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
If you received a damaged or defective item, please contact our customer service team immediately with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.
Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. In such cases, we will provide a prepaid shipping label.
Yes, items purchased on sale can be returned within 30 days of delivery, as long as they meet our return policy requirements (unused, in original packaging, with receipt or proof of purchase). Please note that final sale items are not eligible for return.
Shipping & recent orders
Your package was shipped via the shipping method you selected at checkout. You will receive a shipping confirmation email with details, including the carrier (e.g., USPS, FedEx, UPS) and tracking number, once your order has been dispatched.
If your USPS tracking number states that your package has been delivered but you have not received it, please check around your property and with neighbors in case it was left in a safe place. If you still cannot locate your package, contact USPS or our customer service team at [email protected] for further assistance.
The arrival time of your package depends on the shipping method selected at checkout:
Express Shipping: 1-2 business days Please note that these estimates apply to orders within the continental United States. International shipping times may vary.
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Business days refer to Monday through Friday, excluding public holidays. Shipping and delivery estimates provided on our website are based on business days.
You will receive a shipping confirmation email once your package has been shipped. This email will include the carrier’s name, tracking number, and a link to track your package. If you do not receive this email, please check your spam or junk folder or contact the GVG Support Team at [email protected].
If your tracking number is not updating, it could be due to several reasons:
1. The package is in transit, and the tracking information will update soon. If your tracking number has not updated for several days, please contact the carrier directly or reach out to our GVG Support Team at [email protected] for assistance.
2. The carrier has not yet scanned the package.
3. There may be a delay in the carrier’s system.
